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Hactl.com member services will be unavailable from 0300 hours to 0430 hours on 19 Apr 2021 for system maintenance. During the mentioned period, please send the pre-declaration information of the PPK/Mix-PPK shipments to the email address 'predeclaration@hactl.com', or bring along with the manual PPK/Mix-PPK Cargo Declaration Form when delivering PPK/Mix-PPK shipments to Hactl if the e-RCL pre-declaration has not been created.

 
We are sorry for any inconvenience caused.  Should you have any queries, please feel free to contact our Customer Support Hotline at 2753-1002.


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 Cargo Tracking
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Hactl Airline
Hactl Member
 

Hactl.com member services will be unavailable from 0300 hours to 0430 hours on 19 Apr 2021 for system maintenance. During the mentioned period, please send the pre-declaration information of the PPK/Mix-PPK shipments to the email address 'predeclaration@hactl.com', or bring along with the manual PPK/Mix-PPK Cargo Declaration Form when delivering PPK/Mix-PPK shipments to Hactl if the e-RCL pre-declaration has not been created.

 
We are sorry for any inconvenience caused.  Should you have any queries, please feel free to contact our Customer Support Hotline at 2753-1002.


Close
 
 Cargo Tracking
-
Hactl Airline

ServicesPerformance Standards

Landside Service Target 2020 Monthly
Average Performance
Mar 2021
Performance 
Export Truck Waiting Time (within 30 mins) 96.0% 97.4% 98.2%
Import Truck Waiting Time (within 30 mins) 96.0% 99.9% 97.7%
Empty ULD Truck Waiting Time (within 30 mins) 96.0% 99.9% 99.4%
Cargo Acceptance (within 15 mins) 96.0% 100.0% 100.0%
Cargo Release (within 30 mins) 96.0% 100.0% 100.0%
Cargo Breakdown Service Target 2020 Monthly
Average Performance
Mar 2021
Performance
General Cargo
Passenger Flight (within 5 hrs after ATA) 96.0% 99.5% 100.0%
Freighter (within 8 hrs after ATA) 96.0% 99.8% 100.0%
Perishable Cargo (within 2 hrs after ATA) 96.0% 100.0% 100.0%
Express Cargo (within 2 hrs after ATA) 96.0% 100.0% 100.0%
Cargo Mishandling Rate < 1.5 / 10,000 CNRs 0.17 / 10,000 CNRs 0.50 / 10,000 CNRs
Late-Positioning of ULD < 1.00 unit / 1,000 Flights 0.00 unit / 1,000 Flights 0.00 unit / 1,000 Flights