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 Cargo Tracking
Hactl Airline
Hactl Member
 Cargo Tracking
Hactl Airline

Member ServicesFAQs

  • How do I apply for Hactl.com Membership?
    You may download the membership registration form and fill in all necessary information. After that, you may fax the completed form to us by using the fax number indicated on the form.
  • How many User ID I can apply for my company?
    One User ID can be applied per Business Registration (BR) number of the freight forwarder company.
  • What should I do if I forget my password and user ID or having trouble during login?
    If you are airline / agent user, Please reset your password from here. Otherwise, you can contact our support staff at phone (852) 2753-1002, or email us at service@hactl.com. A new password will be assigned to you after your identify is confirmed.
  • How to change my password?
    You can change your password by using the 'Change Password' function in the 'Tools' page after membership login. Simply type in your old password, new password and submit to us, the new password will be effective immediately.
  • If my account has been inactive for a certain period of time, will it be locked or removed?
    Hactl member accounts that are inactive for 90 days or more will be removed for security purposes.
  • How to create, amend and submit a House Manifest?
    There are two approaches in submitting your house manifest under Member Services.

    1. Select "YHM-Display/Update HW" function under the menu of Import Operations\House Manifest after login to COSAC-Plus Member Services. This function allows user to display the House Waybill (HWB) information including shipper, consignee, notify party information, and other supplementary information of the HWB. It also allows users to add, update or delete individual HWB of the consignment. Function demo is available at Useful Information in Member Services page.
    2. Select "YHT-Transmit House Manifest" under the menu of Import Operations\House Manifest to submit batch of HWB via a CUSEXP format file. COSAC-Plus can support up to 9,999 HWB for each individual master air Waybill.
  • When is the cut-off time for inputting House Manifest in Hactl.com?
    The cut-off time is varied by individual flight. You need to go to "SFD - Flight Schedule List" function under the menu of Online Enquires after login to COSAC-Plus Member Services. From the flight schedule list, the last column 'Flight Cut-off' can show whether the cut-off time for inputting House Manifest is over or not. COSAC-Plus will be unable to process any HWB submission that cut-off time is over. You are suggested to approach corresponding airline for any queries.
  • How many House Waybill can be created for one Master Waybill?
    COSAC-Plus is able to handle 9,999 House Waybill submission of one Master Air Waybill (MAWB) in order to improve daily operations efficiency for airlines and freight forwarders.
  • How to use the "Address Book" function? And how can it helps and how many entries of contact I can enter into it?
    Address Book function is a value added function to facilitate HWB submission for freight forwarders. COSAC-Plus has provided a data store for freight forwarders to pre-enter name/address information of your related consignee, shipper and notify party into the address book. Once you have entered them into the address book, the information can be retrieved for your HWB submission. Your address book can accommodate 4000 entries. You may select the "YAB- Maintain Address Book" function under the menu of Others after login to COSAC-Plus Member Services.
  • How to check the cargo shipment status online?

    You can enquire general cargo shipment status through the "Cargo Tracking" function that no Member Services login is required.

    For any detailed cargo shipment status, you may select "YSR-Display Agent Consignment Status Record" function under the menu of Online Enquires after login to COSAC-Plus Member Services.

  • How to enable TLS 1.2 in my Google Chrome Browser? (Below version 80)
    1) Open Google Chrome.
    2) Press Alt + F, then select ‘Settings’.
    3) Scroll down, then click ‘Show Advanced Settings’.
    4) Scroll to the ‘System’ section, then click Open your computer’s proxy settings.
    5) Select the ‘Advanced’ tab.
    6) Scroll to the ‘Security’ section, then check Use TLS 1.2.
    7) Click OK, then close Chrome. TLS v1.2 is enabled on the next start of Chrome.