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Frequently Asked Questions
Hactl Member ServicesHardware and Software RequirementAddress BookPassword ChangesOther Support
 
How can I change my password for member functions? Is it secure to do it over the Internet?
What can I do if I forget my password?
Why should I log-out from Member Functions?
How can I change my password for the member functions? Is it secure to do it over the Internet?

In the "Member functions", you are provided with password login access in order to secure your information from illegal access. After successful login, the communication between your browser and our server will be protected by the state-of-the-art technology in secured communication on Internet, SSL (Secure Socket Layer).

To maximize the security on Internet, you are advised to change your password regularly by using the "Change Password" function in the "Member Functions" page. Simply type in your old password, new password and reconfirm new password fields, your password will be promptly changed and made effective after clicking the submit button.

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What can I do if I forget my password?
You can contact our support staff at phone (852) 2753-1002, fax (852) 2753-2321 or email at service@hactl.com. After confirming your identity, you will be assigned a new password.
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Why should I log-out from Member Functions?
When you finish you job in Member Functions, you should log-out immediately to protect your own interest. Otherwise, others can continue to use your account to perform transaction such as house manifest submission without your authorization.
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