|
What can I do if
I hit "Internal Server Error" during login? |
|
|
What should I do
if my connection to Internet Service Provider fails? |
|
|
What benefits are
there to being a registered user of Hactl's member services?
|
|
|
How can I logout
from member functions? |
|
|
To whom should I
call when I need help? |
 |
| What can
I do if I hit "Internal Server Error" during login? |
| This may due to the setting of your browser, as
"Cookies" must be enabled if you want to access the member services.
You may follow the steps below to verify your browser setting.
For Internet Explorer
- Choose "Tools",
then "Internet Options"
from the top menu, a "Internet Options" window
will pop up.
- Click the "Security"
folder and there is a section called "Security level
for this zone".
- Click button and a Security Settings window will pop
up.
- Use your mouse to click on scroll bar and look for the
section called "Cookies".
Two settings are under this "Cookies":
|
|
a. Allow cookies that are stored on your computer.
b. Allow per-session cookies (not stored).
Please make sure "Enable"
radio button is checked for both settings. If not,
check the radio button next to "Enable"
and press button. A message box will be prompted to
make sure you want to change the security settings
for this zone. Just press button to save the settings
and then press button to close the "Internet
Options" window.
|
|
5. Press <F5>
or 
to refresh your contents in browser.
6. Login e-Business member functions again.
If problem still exists after the verification, please contact
the server administrator, service@hactl.com
or call us at phone 2753-1002 / fax 2753-2321, and inform us
the time the error occurred. |
| |
|
|
|
|
| What
should I do if my connection to Internet Service Provider fails? |
We recommend you to retain a dial up modem as
fallback. In case there is any connection problem with your
Internet Service provider, you can use the modem to directly
connect to hactl.com free of charge. You can use the telephone
number, (852) 2934-9696 to connect to hactl.com. Please download
the setup procedures for Windows
95/ 98/ 2000 (English) or Windows
95/ 98/ 2000 (Chinese). You can obtain the procedures in
PDF format.
Before setup, please see our recommended
hardware and software configuration. |
|
|
|
|
| What
benefits are there to being a registered member of Hactl? |
| As a non-registered user, you
may only use the homepage to track the cargo status, enquire
the worldwide flight schedule and public holidays. You
can also download our setup guideline for direct connection
to hactl.com.
Besides the above mentioned, after you register as
our member, you can access the below functions in order
to enhance your business. The functions, namely, are:
Freight forwarder functions:
House Manifest
Transmit House Manifest
Transmit House Manifest (Testing)
Display House Manifest
Create/Amend House Manifest
Enquiry
List Departed Cargo
List Schedule Collection Consignment
List Flight Schedule
List Cargo Inventory
Request Empty Unit Release
List Empty Unit Release
List Offsite Unit
Enquire Consignment Status
Display Shipment Declaration Status
Reports Download
Download Daily Report
- Download Daily Export Prepack Unit Acceptance Report
- Download e-RCL Daily Summary Report
- Download Daily Export Bulk Cargo Acceptance Report
e-RCL
Create Bulk Predeclaration - Registered Agent Only
Create Mix-prepack Predeclaration
Create Prepack Predeclaration
List RCL Acceptance Record
List RCL Predeclaration Record
Other
Maintain Address Book
Change Password
Maintain Freight Forwarder Directory
Airline functions:
Enquiry
Display Consignment Record
Display Historical Consignment Record
Display Historical Unit Loading Device Record
List Unit Inventory
List Country/city Cargo Inventory
List Offsite Unit
Reports Download
Download Trade Manifest Report
Download Monthly Report
- Download Trex S/C Monthly Report
Other
Change Password
|
|
|
|
|
| How
can I logout from member functions? |
| If you want to logout from member functions, you
can click the "logout" provided in member functions.
Your login session will be closed immediately for better use
of computer resources and better security. |
|
|
|
| To whom
should I call when I need help? |
| For support or further information, please contact
us at phone (852) 2753-1002, fax (852) 2753-2321 or email at
service@hactl.com. |
|
|
|
