Support Desk
Bookmark this page
Send this page
Frequently Asked Questions
Hactl Member ServicesHardware and Software RequirementAddress BookPassword ChangesOther Support
 
What are Hactl's member services functions?
How can I enjoy Hactl's member services functions?
What features are in Hactl's member services?
Is it free to access Hactl's member services?
How can I obtain the information of various charging rates for Hactl's services?
How can I know if the cut-off time for inputting House Manifest for a particular flight is over?
How can Forwarders post their advertisement on hactl.com?
How to input or update the detailed business information of a Forwarder in the Freight Forwarders Directory?
What are Hactl's member services functions?
Hactl's member services functions are the newly enhanced version of the hactl.com, which has already been put into the Internet for Hactl customers since 1995. Hactl's member services functions will provide more features to enhance operational efficiency and security. Please click here for further details.
Back to top
How can I enjoy Hactl's member services functions?
You can connect through the Extranet as provided by Hactl or connect to the Internet Hactl home page at [www.hactl.com] through an Internet Service Provider (ISP). Please click here for further details.
Back to top
What are the features in the Hactl member services?
Private Database
Available through the new Create/Amend House Manifest function (sometimes referred as YHM), a private address book allows you to store your customer's information. You can easily select them when preparing the HAWB and saves key-in effort for the names and addresses of consignees, shippers, etc. in the process.
 
Higher Capacity
The Create/Amend House Manifest function can prepare over 500 HAWB in a single manifest record.
 
Cost Saving
Hactl's member services are designed to save your operating cost in mind. It provides user-friendly features such as customers address book, enhanced screen layout, instant data input verification, etc. which can all improve the operating efficiency by cutting the processing time.
 
Enhanced Security
You can change the password anytime you choose. In addition, the "Member Functions" will ask you to reset the old password to a new one if the old password has been used for over three months.
Hactl member accounts that are inactive for 90 days or more will be removed for security purposes.
Back to top
Is it free to access the Hactl member services?
Yes. All current features provided in Hactl member services are free.
Back to top
How can I obtain the information of various charging rates for Hactl's services?
For storage charges:
To obtain an estimation of storage charges, visit our Storage Charge Calculator Enquiry .
For charges of other services:
Hactl provides various products and services to our customers such as Airlines and Airfreight Forwarders, Shippers/consignees. The charges to be levied for each service if any will be stated together with the description of the services. This information can be obtained from our Value-Added Services section.
Back to top
How can I know if the cut-off time for inputting House Manifest for a particular flight is over?
Login the Member Services, and select the List Flight Schedule under the category of Enquiry. Select the Flight Date and Carrier code. A list of flights for a particular carrier would be displayed. In the last column of the list, 'Flight Cut-off', if 'Y' is shown, the cutoff time for inputting House Manifest is over. In other words, the House Manifest submitted subsequently would not be effectual.
Back to top
How can forwarders post their advertisement on hactl.com?
As a member of Hactl, all freight forwarding companies can post the business information of their companies in the Freight Forwarder Directory, such as business nature, specialized trade route, company mission/vision, etc. We also provide hyperlink to the web site of the forwarder company.
Back to top
How to input or update the detailed business information of a Forwarder in the Freight Forwarders Directory?

Prerequisite: The forwarder must be a member of Hactl.
The basic information of forwarders company name, telephone number and fax number are already posted in the Freight Forwarder Directory, once the forwarder is registered as Hactl member. Forwarder may follow the steps below to input or update the detailed business information in the Freight Forwarder Directory.

1. Use the user id and password to login to the member functions under the section of member services.
2. Browse down the member function list.
3. Invoke the " Maintain Freight Forwarder Directory ".
4. Another login screen will be prompt, use the same id / password as in step 1.
5. A form will be shown.
6. Fill in or update the business information as in the form.
7. Press "submit button".
8. The business information will be saved up.
9. The updated business information can then be viewed in the Freight Forwarder Directory under the section of Industry Directories section.
Back to top
 
Hactl logo
   

Privacy Policy | Terms & Conditions