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 Cargo Tracking
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Hactl Airline
Hactl Member
 Cargo Tracking
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Hactl Airline

ServicesPerformance Standards

Landside Service Target 2017 Monthly
Average Performance
Sep 2018
Performance 
Export Truck Waiting Time (within 30 mins) 96.0% 99.8% 99.0%
Import Truck Waiting Time (within 30 mins) 96.0% 99.8% 99.8%
Empty ULD Truck Waiting Time (within 30 mins) 96.0% 99.8% 99.9%
Cargo Acceptance (within 15 mins) 96.0% 100.0% 100.0%
Cargo Release (within 30 mins) 96.0% 99.7% 100.0%
Cargo Breakdown Service Target 2017 Monthly
Average Performance
Sep 2018
Performance
General Cargo
Passenger Flight (within 5 hrs after ATA) 96.0% 99.1% 90.3%
Freighter (within 8 hrs after ATA) 96.0% 99.3% 91.6%
Perishable Cargo (within 2 hrs after ATA) 96.0% 99.8% 100.0%
Express Cargo (within 2 hrs after ATA) 96.0% 100.0% 100.0%
Cargo Mishandling Rate < 1.5/ 10,000 CNRs 0.20/ 10,000 CNRs 0.18 / 10,000 CNRs
Late-Positioning of ULD < 1.00 unit/ 1,000 Flights 0.00 unit/ 1,000 Flights 0.0 unit/ 1,000 Flight