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 Cargo Tracking
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Hactl Airline
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 Cargo Tracking
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Hactl Airline

ServicesCargo Collection Procedure


By Driving:
  • For vehicles without pre-registration; drivers may declare vehicle information and present Octopus card via Self-service Kiosk at Hactl Driving Entrance (All Vehicles Lane).
  • “Green Lane” is available at Hactl Driving Entrance for trucks which have pre-registered via:
    • COSAC-Mobile apps 
    • 1/F TCO Self-service Kiosks (For Import Cargo)
    • www.hactl.com (For Schedule Collection only)
  • Please park at Car Park No.1 or 5  with registered Octopus card for entrance and exit.  Or go to the terminal directly (For Pre-SRF registration only) according to the screen displayed.

By Public Transport:
  • Proceed to Airline/ Ground Handling Agent Office.
Hactl Driving Entrance
Declare vehicle information and present Octopus card

Hactl Service Delivery – Terminal Services
1/F Counter, South Office Block

  • Present your ID Card, Air Waybill and settle payment at the Airline/ Ground Handling Agent Office.
  • You will be given a Shipment Release Form (SRF).
  • If you designate a representative to collect the cargo on your behalf, please give him/ her a copy of your ID Card and an authorisation letter.

Offices in SuperTerminal 1

  • Hactl Service Delivery – Terminal Services
    1/F Counter, South Office Block
    Tel: +852 2753 2420
  • Japan Airlines Co., Ltd
    Room 524, South Office Block
    Tel: +852 2769 7552
  • China Airlines
    Room 312, South Office Block
    Tel: +852 2769 6621
  • Delta Air Lines
    Room 334, South Office Block
    Tel: +852 2769 7348
  • Jardine Aviation Services
    Room 326, South Office Block
    Tel: +852 2753 1902, +852 2753 1903

Settle storage charge, if applicable.

Location

  • Hactl Service Delivery – Terminal Services
    1/F Counter, South Office Block, SuperTerminal 1
  • Bring along SRF to 1/F TCO Self-service Kiosks for SRF registration and wait for truck dock assignment. Please wait for announcement at Car Park or use COSAC-Mobile apps to activate the Truck Paging service. (by driving only)
  • The cargo release area will either be on G/F or 1/F Warehouse.
  • Present SRF & HKID Card at the warehouse service counter to register for a cargo pick-up.
Truck Control Office - 1/F Counter, South Office Block
Warehouse Counter
 

Our staff member will accompany you to the Customs Examination Hall for physical cargo examination. A Customs Examination Report (CER) will be issued.

Check booth at the Exit

Present all the relevant documents and your cargo to Hactl's security staff at the exit.

  • Upon Arrival
    • Please pick up a Truck Admission Card (TAC) at Hactl Driving Entrance and display it on the windscreen.
    • Park at Car Park No. 1.

    Hactl Driving Entrance
    Pick up your Truck Admission Card (TAC)
  • Documentation Process
    • Present your ID Card, Air Waybill and settle payment at the Airline/ Ground Handling Agent Office.
    • You will be given a Shipment Release Form (SRF).
    • If you designate a representative to collect the cargo on your behalf, please give him/ her a copy of your ID Card and an authorisation letter.

    Offices in SuperTerminal 1

    • Hactl Service Delivery – Terminal Services
      1/F Counter, South Office Block
      Tel: +852 2753 2420
    • Japan Airlines Co., Ltd
      Room 524, South Office Block
      Tel: +852 2769 7552
    • China Airlines
      Room 312, South Office Block
      Tel: +852 2769 6621
    • Delta Air Lines
      Room 334, South Office Block
      Tel: +852 2769 7348
    • Jardine Aviation Services
      Room 326, South Office Block
      Tel: +852 2753 1902, +852 2753 1903

    Hactl Service Delivery – Terminal Services
    1/F Counter, South Office Block
  • Storage Charge Payment

    Settle storage charge, if applicable.

    Location

    • Hactl Service Delivery – Terminal Services
      1/F Counter, South Office Block, SuperTerminal 1

  • Cargo Collection
    • Bring along SRF to 1/F TCO Self-service Kiosks for SRF registration and wait for truck dock assignment. Please wait for announcement at Car Park or use COSAC-Mobile apps to activate the Truck Paging service (by driving only).
    • The cargo release area will either be on G/F or 1/F Warehouse.
    • Present SRF & HKID Card at the warehouse service counter to register for a cargo pick-up.

    Truck Control Office - 1/F Counter, South Office Block
    Warehouse Counter
  • Customs Clearance

    Our staff member will accompany you to the Customs Examination Hall for physical cargo examination. A Customs Examination Report (CER) will be issued.


  • Check out SuperTerminal 1

    Present all the relevant documents and your cargo to Hactl's security staff at the exit.

    Check booth at the Exit.