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Hactl.com Maintenance

Hactl.com member services will be unavailable from 0300 hours to 0430 hours on 17 Jun 2019 for system maintenance. During the mentioned period, please send the pre-declaration information of the PPK/Mix-PPK shipments to the email address 'predeclaration@hactl.com', or bring along with the manual PPK/Mix-PPK Cargo Declaration Form when delivering PPK/Mix-PPK shipments to Hactl if the e-RCL pre-declaration has not been created.

We are sorry for any inconvenience caused. Should you have any queries, please feel free to contact our Customer Support Hotline at 2753-1002.

Cargo Tracking

Master Air Waybill No. -

Hactl Airline

Home > Services > Cargo Collection Procedure

ServicesCargo Collection Procedure

By Driving:

For vehicles without pre-registration; drivers may declare vehicle information and present Octopus card via Self-service Kiosk at Hactl Driving Entrance (All Vehicles Lane).
“Green Lane” is available at Hactl Driving Entrance for trucks which have pre-registered via:
- COSAC-Mobile apps
- 1/F TCO Self-service Kiosks (For Import Cargo)
- www.hactl.com (For Schedule Collection only)
Please park at Car Park No.1 or 5 with registered Octopus card for entrance and exit. Or go to the terminal directly (For Pre-SRF registration only) according to the screen displayed.

By Public Transport:

Proceed to Airline/ Ground Handling Agent Office.

Hactl Driving Entrance

Declare vehicle information and present Octopus card

Hactl Service Delivery – Terminal Services
1/F Counter, South Office Block

Present your ID Card, Air Waybill and settle payment at the Airline/ Ground Handling Agent Office.
You will be given a Shipment Release Form (SRF).
If you designate a representative to collect the cargo on your behalf, please give him/ her a copy of your ID Card and an authorisation letter.

Offices in SuperTerminal 1

Hactl Service Delivery – Terminal Services
1/F Counter, South Office Block
Tel: +852 2753 2420
Japan Airlines Co., Ltd
Room 524, South Office Block
Tel: +852 2769 7552
China Airlines
Room 312, South Office Block
Tel: +852 2769 6621
Delta Air Lines
Room 334, South Office Block
Tel: +852 2769 7348
Jardine Aviation Services
Room 326, South Office Block
Tel: +852 2753 1902, +852 2753 1903

Settle storage charge, if applicable.

Location

Hactl Service Delivery – Terminal Services
1/F Counter, South Office Block, SuperTerminal 1

Bring along SRF to 1/F TCO Self-service Kiosks for SRF registration and wait for truck dock assignment. Please wait for announcement at Car Park or use COSAC-Mobile apps to activate the Truck Paging service. (by driving only)
The cargo release area will either be on G/F or 1/F Warehouse.
Present SRF & HKID Card at the warehouse service counter to register for a cargo pick-up.

Truck Control Office - 1/F Counter, South Office Block

Warehouse Counter

Our staff member will accompany you to the Customs Examination Hall for physical cargo examination. A Customs Examination Report (CER) will be issued.

Check booth at the Exit

Present all the relevant documents and your cargo to Hactl's security staff at the exit.

Upon Arrival
- Please pick up a Truck Admission Card (TAC) at Hactl Driving Entrance and display it on the windscreen.
- Park at Car Park No. 1.
Hactl Driving Entrance
Pick up your Truck Admission Card (TAC)
Documentation Process
- Present your ID Card, Air Waybill and settle payment at the Airline/ Ground Handling Agent Office.
- You will be given a Shipment Release Form (SRF).
- If you designate a representative to collect the cargo on your behalf, please give him/ her a copy of your ID Card and an authorisation letter.
Offices in SuperTerminal 1
- Hactl Service Delivery – Terminal Services
  1/F Counter, South Office Block
  Tel: +852 2753 2420
- Japan Airlines Co., Ltd
  Room 524, South Office Block
  Tel: +852 2769 7552
- China Airlines
  Room 312, South Office Block
  Tel: +852 2769 6621
- Delta Air Lines
  Room 334, South Office Block
  Tel: +852 2769 7348
- Jardine Aviation Services
  Room 326, South Office Block
  Tel: +852 2753 1902, +852 2753 1903
Hactl Service Delivery – Terminal Services
1/F Counter, South Office Block
Storage Charge Payment
Settle storage charge, if applicable.

Location
- Hactl Service Delivery – Terminal Services
  1/F Counter, South Office Block, SuperTerminal 1
Cargo Collection
- Bring along SRF to 1/F TCO Self-service Kiosks for SRF registration and wait for truck dock assignment. Please wait for announcement at Car Park or use COSAC-Mobile apps to activate the Truck Paging service (by driving only).
- The cargo release area will either be on G/F or 1/F Warehouse.
- Present SRF & HKID Card at the warehouse service counter to register for a cargo pick-up.
Truck Control Office - 1/F Counter, South Office Block
Warehouse Counter
Customs Clearance

Our staff member will accompany you to the Customs Examination Hall for physical cargo examination. A Customs Examination Report (CER) will be issued.
Check out SuperTerminal 1

Present all the relevant documents and your cargo to Hactl's security staff at the exit.
Check booth at the Exit.